Follow-up Service Concept:

Service is a culture. It is not simply a rule or process within SANTAKUPS Service concept has been integrated into our enterprise culture and aligned with the thought and behavior of our staff.

Our service contents are tailored to serve the needs of customers. SANTAKUPS consistently offers top quality and efficient services. Fee-based service is our self-developing strategy and an impetus to improve service quality. Optimize the services in both content and performance and gain a mutual benefit for you and us.

The service we offer is standard, professional, diverse and product-oriented.
Standard in service rules,
Professional in service quality,
Diverse in service contents,
Product-oriented in service quality and strength,
All the aspects above are measured with your gratification.

Follow-up Service Tenet:

Value individual desire of customers

Assist customers to improve efficiency and performance

Assist customers to discover competitive advantages

Assist customers to foster their own technical specialists

Follow-up Service Content:

Standard service: we have confidence in providing the best service with our advanced organization, strict quality guarantee system and hi-tech backup team. SANTAKUPS standard services range from the customers' inquiry to cargo transportation, from the model selection of the products to trouble shooting, trouble shooting, hidden trouble shooting beforehand and the learning program for the technical personnel's retention etc. We strive to take into full consideration our customers' interests.

Services for documents and information

Samples delivery

DELIVERY

SHIPPING INFO

Service for learning program

Emergency support

Special service:

this content is prepared for the definite purposes from the customers requested on particular occasions or under specific conditions. Users can choose service items from the special service for needs, or use packages of service for maintenance and guarantee to buy relative services so as to obtain an optimum service supply.

Service for quality inspection

Quarter operation analysis

On-the-spot inspection

Technology reform

Performance maintenance and check-up of spare parts

Short-term intensive learning

Follow-up Service Items:

Battery assemblies

Description:
when purchasing the batteries; we have engineers and technicians to train or help the buyers how to install and equip the batteries. We will ensure the battery works properly after assembly.

Sample Product Post

Description:
When some customers are very interested in SANTAKUPS products, and want to evaluate before order, then SANTAKUPS will post the sample to the customers.


DELIVERY

Description:
When customers place an order, SANTAKUPS will handle the delivery process as soon as possible, normally, the first container (7 sets) will delivered within 7 days after receipt of the deposit. Then two containers can be shipped every week thereafter.


SHIPPING INFO

Description: 
SANTAKUPS will always update the shipping information, including the weather, new shipping policy, and the shipping cost.


Fitting / Cable assemblies

Description: 
SANTAKUPS guarantee all products will fit in the container very carefully before delivery.


Special packaging

Description:
When customer requests a special delivery or packing, or in some customized case, SANTAKUPS can provide the special packaging for the specific products.


Training

Description: 
SANTAKUPS provides a range of training courses to the technicians, including installation, maintenance, and testing, we also provide some courses to the customers.


Support

Description:
When accident happens, SANTAKUPS provides a technical phone line and fax number to customers, Our SANTAKUPS technician will help the customers to solve the problems and give suggestions to the customers.