Follow-Up Service Concept:
Service is a culture. It is not simply a rule or process within MUST Power, this concept has been integrated into our enterprise culture and aligned with the thought and behavior of our staff.
MUST Power service contents are tailored to serve the needs of customers. we consistently offers top quality and efficient services. Fee-based service is our self-developing strategy and an impetus to improve service quality. Optimize the services in both content and performance and gain a mutual benefit for you and us. The service we offer is standard, professional, diverse and product-oriented:
- Standard in service rules,
- Professional in service quality,
- Diverse in service contents,
- Product-oriented in service quality and strength,
- All the aspects above are measured with the satisfaction of our customer.
Follow-Up Service Content:
Standard Service: We have confidence in providing the best service with our advanced organization, strict quality guarantee system and hi-tech backup team. MUST standard services range from the customers¡¯ inquiry to cargo transportation, from the model selection of the products to trouble shooting and the learning program for technical personnel's retention etc. We strive to take into full consideration our customers¡¯ interests.
- Samples delivery: If our customers are very interested in MUST batteries and solar inverters, also want to evaluate before order, MUST Power will post some samples to the customers for evaluation (under certain conditions).
- Delivery: When our customers place an order, MUST Power will handle the delivery process as quickly as possible depending on the customer request.
- Shipping information: MUST Power will always update you about the shipping information, including the shipping policy, the shipping cost, the shipment status, etc.
- Training program: MUST Power provides a range of training courses to the technicians, including installation, maintenance, and testing. We can also provide some courses to the end-user if needed.
- Emergency support: If anything happens, MUST Power has a special phone line that you can call at anytime. Our technical expert will give you suggestions and help you to resolve your problem as soon as possible.
Special Service: This content is prepared for the definite purposes from the customers requested on particular occasions or under specific conditions. Customers can choose service items from the special service for needs, or use packages of service for maintenance and guarantee to buy relative services so as to obtain an optimum service supply.
- Quality inspection.
- Quarter operation analysis.
- On-the-spot inspection.
- Technology information.
- Performance maintenance and check-up of spare parts.
- Short-term intensive learning.